Integrating Innovation with Voice of the Customer

Goal/QPC

What's Your LSS Sigma Level?

ISSSP

TBA

Preregistration required

Lunch and Networking

Ten Data Analysis Tools You Can't Afford to be Without
Statgraphics

Leveraging Teamwork to Create Sustainable Business Improvement
Air Academy Associates

The Next Frontier: Lean Six Sigma Meets Innovation
BMGI

Preregistration required

Report Out on Competition

WELCOME RECEPTION: Reception and Networking at Evolution, Open to All Attendees

Registration and Networking Breakfast

Welcome

"Opening Address: "Practices that Make Profits"

EXECUTIVE KEYNOTE ADDRESS: "Customer Loyalty: How Lean Six Sigma Drives EMC¹s Total Customer Experience"

EXECUTIVE KEYNOTE ADDRESS: "Championing Process Improvement in the Public Sector"

Refreshment Break and Networking

EXECUTIVE KEYNOTE ADDRESS: "How to Remove the Speed Bumps to Success: How Fast Can You Get Fast"

Lunch and Roundtable Discussions (Attendees Pick Table with Topic They Want to Talk About)

Driving Continuous Improvement through Process Management Teams

Building Continuous Improvement at All Levels Through a Project Pyramid

Applying Six Sigma Principles to Inspire Change in a Resistant Organization,

Panel: The Usual Suspects – An Afternoon with the Gang from the iSixSigma Discussion Forum

Panelists:

• Mike Carnell
• Darth
• Stevo
• HBGB B^2

Aligning Process Improvement Efforts to Strategic Business Objectives

Developing an Organization that Finds and Keeps the Best Talent

Sticky Change – Making Change Stick in Your Continuous Improvement Processes

Panel: The Usual Suspects – An Afternoon with the Gang from the iSixSigma Discussion Forum

Panelists:

• Mike Carnell
• Darth
• Stevo
• HBGB B^2

Refreshment Break and Networking

Optimizing Your Lean Six Sigma Capability's Value During the Recovery

Project Selection and Replication

Developing a Change Agent Certification to Get People Involved in Doing Process

The Most Significant Findings from iSixSigma Research

Panel Discussion: "Balancing Process Improvement Methodologies – What's the Right Mixture?"

CONVENTION CHAIR ADDRESS: Day 1 Closing Remarks

DELEGATE RECEPTION: Reception and Networking at the Dilido Beach Club, Open to All Attendees

Awards Ceremony and Breakfast

EXECUTIVE KEYNOTE ADDRESS: "It's Not About the Coffee: Leadership Principles from a Life at Starbucks"

Refreshment Break and Networking

Capturing Sustainability Benefits

Lean Six Sigma and Supply Chain Management

Functional Analysis is the Key To a Good Design for Six Sigma (DFSS) Projec

Learning the Applicability of Kaizen Throughout Your Organization

Challenges and Pathways for Boosting Lean Six Sigma ROI

From Deploying to Embedding – Defining and Reaching Maturity Levels

Growing TRIZ: Ideality Accelerates Innovation

Gathering VOC and Driving Customer Loyalty

Lunch and Networking

A Roadmap for Strategic Planning, Tactical Execution and Measuring Results

Managing Process Improvement in a Global Organization

Service Excellence: The Ritz-Carlton Way of Doing Business
 

Advance Your Career

GENERAL SESSION ADDRESS: Performance Management in the World's Largest Organization

Break

GENERAL SESSION ADDRESS: Keeping the Momentum and Cultivating a True Lean Six Sigma Culture

PANEL DISCUSSION: Sustaining Your Efforts When Leadership and Key Leaders Move On

• Mary Griep, Director, Corporate Quality, Lean Six Sigma Operations, 3M
• Doug Burgess, Senior Vice President, Xerox Lean Six Sigma Operations, Xerox Corp.
• Sanjeev Sharma, Vice President, Operational Excellence, Cardinal Health/CareFusion

CONVENTION CHAIR ADDRESS: Conference Closing Remarks

A: Lean Six Sigma in a Service Environment at the University of Miami

B: Royal Caribbean Ship Tour NOTE: New time is 10:30 AM – 2:30 PM due to a U.S. Customs Requirement

Kaizen Short Course – Launching Your Own Kaizen Program

TRIZ – Learn Creative Problem Solving Methods and Use Them on Your Problems

Lunch and Networking