When
June 14th, 201111:00 am - 12:00 pm , Eastern
iSixSigma's Best of the Best Webinar Series
Date: June 14, 2011
Time: 11:00 am - 12:00 pm Eastern
Cost: $49.00
Critical Success Factors - Not the Usual Suspects
Presented by Mary O. Cramer, Process Improvement Program Director, The Edward P. Lawrence Center for Quality and Safety, Massachusetts General Hospital
The process improvement program deployment journey at Massachusetts General Hospital began by enhancing an entirely decentralized model based on Lean training and change management tools, and techniques to incorporate their use into preexisting methodologies, building on talent that existed throughout the organization. This journey ultimately moved to a centralized model, working in partnership with trained individuals embedded throughout the hospital.
Take-aways:
» Explicitly assess your organization’s culture
» Build a process improvement program that will resonate within that culture
» Incorporate and build upon as much of the process improvement methodology already in place as possible
Testimonials from this 2011 iSixSigma Live! Summit and Awards Presentation:
"Interesting session - Mary's different deployment experiences in different cultures is worth paying attention to!"
"Terrific!"
"Good presentation! Presenter very knowledgeable!"
"Great job!"
"Good conversation about the importance of culture!"
